Can I have my bank charges refunded even when these charges are stated in the terms and conditions when I set up my account with the bank?

The charges are un-enforceable by the bank and are unjust. Just because the banks say they were published and you have agreed to them does not mean they are fair! With our expertise in legal and financial services claims we will challenge the banks' charges on your behalf. We believe we can get your unfair penalty charges refunded.

Can I reclaim bank charges from an account that is now closed?

Yes.You can reclaim unfair bank charges for up to six years back from when you claim on any account, irrelvant whether it was opened or closed.

How do I know how much I have been overcharged?

This is the total of the penalties your bank has charged you, less the real cost they incurred. In addition, where you have paid interest on those charges we may be able to recover that as well. Part of our service is to calculate the total amount due (using the statements your bank will send us) and secure for you the best possible refund.

Will my bank close my account if I claim back these charges?

Some banks have taken this stance. However, The Banking Code Standards Board has advised Banks "to ensure that they do not make a disproportionate response to customers claiming back these 'default' fees and treat the customers sympathetically and positively in accordance with the provisions of Banking Code section 14."

The Financial Ombudsman Service has also criticised at least one bank for this practice, but it is unclear whether the banks will comply with this.

As a precautionary measure, it is recommend that all claimants open a new bank account that can be used in the event of the bank taking this course of action

Could I make a claim on my own?

Yes of course you can but keep in mind the following points:

1 · Check your bank statements thoroughly
2 · Check the interest you have been charged
3 · Know your rights
4 · Be prepared to engage in correspondence with your bank

How long will it take?

The time it takes will depend on your bank, but generally a claim takes between three and five months to settle. If your bank will not settle out of court and we need to go to trial, your case may take a little longer to complete.

Will I definitely get my money back?

No, this can never be guaranteed especially with the test case still being expanded on since the news on May the 7th. However, it is more than likely that you will get your money back; apart from the odd case where a bank has refused to pay, in most other cases, banks have settled out of court to avoid going to trial.